Why Email Reverts When Updating in Zendesk
Understand why emails revert when updating in Zendesk and how to properly change the primary email.
Why does the email revert when I try to update it in Zendesk?
The email reverts to the verified address because Zendesk requires verification for changes.
When you attempt to edit a verified email, it automatically reverts to the verified one. To change the primary email, you must add a new email as a secondary, verify it, and then set it as the primary email address. This ensures that all email addresses are verified before being used as primary.
More related questions
How can I update a user's primary email address in Zendesk?
To update a user's primary email address in Zendesk, you need to add a new email address as a secondary, verify it, and then make it the primary email address. If you try to edit a verified email directly, it will revert to the already verified…
What steps should I follow to verify a new email in Zendesk?
To verify a new email in Zendesk, first add it as a secondary email address. Once added, you will need to verify this new email address. After verification, you can then proceed to make it the primary email address. This process ensures that the…
How do I make a secondary email the primary email in Zendesk?
To make a secondary email the primary email in Zendesk, first ensure it is verified. After adding a new email as a secondary and verifying it, you can then change its status to primary. This process is necessary to ensure that the email is verified…
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