Who Can Change Zendesk Billing Periods?
Who can change the billing period for a Zendesk subscription?
Only the account owner and billing admins have the authority to change the billing period for a Zendesk subscription. This means they can switch between monthly and annual billing cycles.
If your account is a managed account, you will need to reach out to Zendesk Customer Support to make any changes. Keep in mind that changes won't take effect until the start of the next billing cycle.
More related questions
Can I change my Zendesk subscription from annual to monthly billing?
Yes, you can change your Zendesk subscription from annual to monthly billing, but there are some conditions. The account owner or billing admins can initiate this change, but it won't take effect until the next billing cycle. This means if you're…
What happens if I request a billing change mid-cycle in Zendesk?
If you request a billing change mid-cycle in Zendesk, the change will not be processed until the start of the next billing cycle. This means if you're currently on an annual plan and want to switch to monthly, the change will only take effect after…
Are there any savings with an annual Zendesk subscription?
Yes, there are savings associated with choosing an annual Zendesk subscription over a monthly one. By opting for annual billing, you typically pay less overall compared to paying month-to-month. To see the exact savings, you can visit Zendesk's…
What should I do if my Zendesk billing change request is delayed?
If your Zendesk billing change request is delayed, it's important to follow up with Zendesk Customer Support. You can also check any open support tickets to ensure your request is being processed. Sometimes, delays occur due to the need for…
How can I find my Zendesk account representative?
If you're unsure who your Zendesk account representative is, you can reach out to Zendesk Customer Support for assistance. They can help you identify your representative and provide any necessary contact information. Having this information can be…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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