What if my Zendesk payment fails?
What happens if my credit card payment to Zendesk fails?
If your credit card payment to Zendesk fails, don't worry! The system will automatically try to process the payment again within 24 hours after you update your credit card details.
To ensure the payment is reprocessed, you need to update your credit card information. You can do this by going to the Admin Center and navigating to the Billing page. Once updated, the system will handle the rest. For more detailed information, you can check out theBilling FAQ and resources.
More related questions
How do I update my credit card details in Zendesk?
Updating your credit card details in Zendesk is simple and ensures your payments are processed smoothly. To update your credit card, head over to the Admin Center and find the Billing page. Once there, you can enter your new credit card…
Will Zendesk automatically retry a failed payment?
Yes, Zendesk will automatically retry a failed payment. Once you update your credit card details, the system will attempt to process the payment again within 24 hours. This automatic retry helps ensure that your services remain uninterrupted. Just…
Where can I find more resources on billing issues in Zendesk?
If you're looking for more resources on billing issues in Zendesk, there are helpful articles available. You can explore the 'Billing FAQ and resources' and 'Resolving issues when your credit card fails' for comprehensive guidance. These resources…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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