Web Widget (Classic) Still Appears After Disabling
What should I do if the Web Widget (Classic) still appears after disabling it?
If the Web Widget (Classic) still appears after you've disabled it, ensure that all three components—Contact form, Chat, and Help Center—are deselected in the Admin Center under Channels > Classic > Web Widget.
If the issue persists, you may need to contact Zendesk support for further assistance, as there might be a specific issue with your account settings.
More related questions
How do I remove the Web Widget (Classic) from a specific web page?
To remove the Web Widget (Classic) from a specific web page, simply delete the widget's code from that page. This action will ensure that the widget no longer appears on the specified web page. If you need further guidance, you can refer to the…
How can I remove the Web Widget (Classic) from my help center?
To remove the Web Widget (Classic) from your help center, navigate to the Admin Center, click on Channels in the sidebar, and select Classic > Web Widget. Then, click the Basics tab and deselect the Help Center checkbox. This will remove the widget…
How do I disable the Web Widget (Classic) completely?
To completely disable the Web Widget (Classic) and prevent it from appearing on your website and help center, go to the Admin Center, click on Channels in the sidebar, and select Classic > Web Widget. In the Basics tab, deselect the Contact form,…
Can I hide the Web Widget (Classic) without removing the code?
Yes, you can suppress the Web Widget (Classic) so that it is hidden on your web page without removing the code. This can be useful if you want to temporarily hide the widget without permanently deleting it. For more detailed instructions, you may…
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