Using WhatsApp Number for Calls and Zendesk
Can I use the same phone number for WhatsApp calls and Zendesk messaging?
No, once you connect your phone number with the WhatsApp Business API for Zendesk messaging, you cannot use it to receive calls in WhatsApp. This is a limitation imposed by Meta. However, you can still receive standard phone calls on the device or through Zendesk Talk if you have that product.
If you need to use the phone number for both messaging and calls, consider using a different number for WhatsApp Business API integration. For more information, refer to theoriginal documentation.
More related questions
What are the requirements for adding a WhatsApp channel to Zendesk?
To add a WhatsApp channel to Zendesk, you need to meet several requirements. First, you must have a Meta Business Manager that belongs to your business, and the person connecting the phone number must be an Admin within this manager. The phone…
How do I add a WhatsApp channel to Zendesk Agent Workspace?
Adding a WhatsApp channel to Zendesk Agent Workspace involves a few steps. First, navigate to the Admin Center, click on Channels in the sidebar, and select Messaging and social > Messaging. Then, click Add channel and choose WhatsApp from the…
What happens if my WhatsApp business account isn't approved?
If your WhatsApp business account isn't approved, you will face certain restrictions. You can only add one WhatsApp channel, and it will be limited to messaging a maximum of 10 users. Once your account is approved, these restrictions will be…
How can I edit my WhatsApp business profile in Zendesk?
To edit your WhatsApp business profile in Zendesk, go to the Admin Center, click on Channels in the sidebar, and select Messaging and social > Messaging. Locate the WhatsApp channel you want to edit and click to open it. You can then enter details…
What should I do if my WhatsApp display name isn't showing?
If your WhatsApp display name isn't showing, it might be because you need an Official Business Account. To see the display name attached to the phone number on WhatsApp Business API, you must request an Official Business Account through your…
Can I migrate my WhatsApp number from another provider to Zendesk?
Yes, you can migrate your WhatsApp number from another Business Solutions Provider (BSP) to Zendesk. To do this, you need to follow the migration process outlined by Meta. This involves deleting the WhatsApp Business API integration and disabling…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
