Organization fields in Zendesk allow you to store additional information about an organization that isn't covered by built-in fields.
These fields can save time by reducing the need to repeatedly ask customers for the same information. For example, you can add fields for the country or main contact name of an organization. This information can be used to set up triggers, such as prioritizing tickets from certain countries.
For B2B support, Zendesk recommends using Organizations, Organization fields, Service Level Agreements (SLAs), and integrating other business services. Organizations help you manage and track requests from different businesses, while Organization…
Creating organizations in Zendesk helps you manage users more effectively by grouping them based on company, department, or location. To create an organization, click the Organizations icon in the sidebar, then click Add organization. Enter a…
Service Level Agreements (SLAs) in Zendesk are used to define response and resolution time targets for support tickets, ensuring predictable service delivery. To set up an SLA, navigate to Business rules > Service level agreements in the Admin…
Integrating external services with Zendesk allows you to manage business information more efficiently by providing a single view across platforms. You can integrate services like Salesforce, JIRA, and Slack to manage user data and ticket flows. For…