Understanding JSON Export Format in Zendesk
How does the JSON export format work in Zendesk?
The JSON export format in Zendesk is ideal for large accounts and uses NDJSON, allowing systems to stream JSON objects one at a time. This is beneficial for handling large files. You can also wrap ticket objects in a JSON array for a single file format.
More related questions
How can I export ticket, user, or organization data from Zendesk?
To export ticket, user, or organization data from Zendesk, you need to have data exports enabled on your account. Once enabled, you can export data to JSON, CSV, or XML files. Navigate to Admin Center > Account > Tools > Reports, and select your…
What are the different data export options available in Zendesk?
Zendesk offers several data export options: Full JSON export, CSV export, Full XML export, and User XML export. Each format has its own use cases and limitations. JSON is recommended for large accounts, CSV is straightforward but excludes some…
How do I enable data exports in my Zendesk account?
Data exports are not enabled by default in Zendesk. To enable them, the account owner must contact Zendesk Customer Support and request activation. Be sure to include your Zendesk Support subdomain name in the request. Once enabled, you can proceed…
Can I restrict who can export data in Zendesk?
Yes, you can restrict data exports in Zendesk based on the email domain of admins. This adds a layer of security by ensuring only authorized personnel can perform data exports. Additionally, you can deactivate data exports if needed.
What should I do if I haven't received the email with my data export link?
If you haven't received the email with your data export link, you can manually download the most recent report by clicking 'latest' beside the export option you used. This will provide you with the last generated report, not the current data.
What data is included in a CSV export from Zendesk?
A CSV export from Zendesk includes ticket data but excludes deleted tickets, comments, and descriptions. It converts date and time values to your account's default time zone and provides various ticket details like ID, requester, assignee, and more.
Can I export user data with secondary email addresses in Zendesk?
To export user data with secondary email addresses in Zendesk, you need to use the List Users API endpoint with side-loading identities. The standard export options only include primary email addresses.
How can I automate data exports in Zendesk?
Automating data exports in Zendesk requires using the API, as the system export tools are manual. The Incremental API allows you to pull records updated since a starting point, enabling automated data backups.
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