Understanding API Keys in Zendesk Integrations
What is the role of API keys in conversations integrations?
API keys in conversations integrations authenticate and identify applications or users. They consist of an App ID, Key ID, and a secret key. These keys are used to authenticate JWTs and API calls, ensuring secure communication between your application and Zendesk. Note that API keys are scoped to specific custom integrations and cannot modify other integrations. For more information, visit theoriginal link.
More related questions
What are conversations integrations in Zendesk?
Conversations integrations in Zendesk unify messages from various channels into a single conversation. They allow businesses to create interactive experiences by integrating messages from chatbots, third-party apps, and more into one seamless…
How do I create a conversations integration in Zendesk Admin Center?
To create a conversations integration in Zendesk Admin Center, navigate to Apps and integrations, then select Integrations > Conversations integrations. Click 'Create integration' and enter a unique name. Fill in the webhook details, such as the…
How can I manage existing conversations integrations in Zendesk?
To manage existing conversations integrations, go to the Conversations Integrations page in Admin Center. Hover over the desired integration and click the options icon to view details, edit, or delete the integration. You can update the…
Can I create conversations integrations using curl or Postman?
Yes, you can create conversations integrations using curl or Postman. For curl, use the Create Integration API and set the type to custom, providing necessary parameters like the server URL and event triggers. For Postman, download the Sunshine…
What should I do if I reach the API key limit in Zendesk?
If you reach the 10-key limit for API keys in Zendesk, you'll receive a notification prompting you to delete unused keys. To delete a key, go to the API key tab in the Conversations Integrations page, hover over the key, click the options menu, and…
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