Troubleshooting Zendesk Chat Customization Issues
How can I troubleshoot customization issues with Zendesk Chat?
If you're facing issues with customizations not reflecting in your Zendesk Chat, it might be due to the order of your script settings. Ensure that thewindow.zESettingsobject is added before the Web Widget (Classic) snippet in your HTML page.
This allows the settings to be applied before the widget loads. Simplifying your code and ensuring the correct order can resolve many customization issues. For more detailed guidance, refer to the Zendesk documentation or community forums.
More related questions
How do I configure the appearance of the Zendesk Chat widget?
To configure the appearance of your Zendesk Chat widget, you need to adjust settings specific to your use case. If you're using Zendesk live chat only, you can directly configure the widget's appearance through the Zendesk Chat-only path. This…
How can I enable chat forms in Zendesk?
Enabling chat forms in Zendesk allows you to gather information from visitors before they start a chat. This can be configured whether you're using Zendesk live chat alone or in combination with Zendesk Support. For Zendesk Chat-only users, you can…
How do I allow visitors to rate live chats in Zendesk?
Allowing visitors to rate live chats in Zendesk is a great way to gather feedback on your support interactions. This feature can be enabled whether you're using Zendesk live chat alone or with Zendesk Support. For Zendesk Chat-only users, you can…
What are the security settings for Zendesk live chat?
Establishing security settings for Zendesk live chat is crucial to protect both your business and your customers. These settings can be configured whether you're using Zendesk live chat alone or with Zendesk Support. For Zendesk Chat-only users,…
How do I add live chat to my website using Zendesk?
Adding live chat to your website using Zendesk is a straightforward process that enhances customer interaction. The steps vary slightly depending on whether you're using Zendesk live chat alone or with Zendesk Support. For Zendesk Chat-only users,…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
