If you encounter errors with the Public Agent Reply Brackets formula, ensure you are using the ATTRIBUTE_FIX function correctly.
Recent changes in Explore calculations may require adjustments to your formulas. If you receive an error message about using COUNT in a calculated attribute, wrap it in the ATTRIBUTE_FIX function as shown in the updated formula. This adjustment should resolve the issue and allow you to proceed with creating your report. For further troubleshooting, consult the Zendesk Explore documentation or support.
To report on agent reply brackets using the Updates history dataset, you need to create a custom report in Zendesk Explore. This involves using calculated metrics and attributes to categorize tickets based on the number of public agent replies….
Creating a report on agent reply brackets in Zendesk Explore requires an average skill level and approximately 20 minutes of your time. You'll need to have Zendesk Explore Professional or Enterprise, along with Editor or Admin permissions. The…
The Updates history dataset offers enhanced reporting capabilities by allowing you to filter report results based on the date range when ticket replies occurred. While the Tickets dataset already includes an 'Agent replies brackets' attribute,…
To count public replies by an agent regardless of ticket assignment, use the 'Updater Name' attribute instead of 'Assignee Name'. This approach ensures that the count of public comments is attributed to the agent who made the updates, not just the…