If your email avatar isn't displaying correctly, even after following the setup steps, it might be a technical issue. In such cases, it's best to contact Zendesk's Customer Care team for assistance. They can help troubleshoot the problem and ensure your avatar displays as intended.
You can create a support ticket by reaching out to Zendesk, and their team will guide you through the necessary steps to resolve the issue.
To add a sender avatar to your emails in a Google account, you need to create an account for each of your support addresses. This ensures that each support address has its own avatar. Once you've done that, go to the suspended tickets view in your…
Yes, you can add a company photo to outgoing email notifications. One way to do this is by editing your HTML email template. This allows you to customize the template to include your company image. Alternatively, you can add an image to agents'…
To set an avatar image when using Zendesk email servers, ensure that you have a profile picture set in your agent or admin user profile. This profile picture will automatically appear in your outgoing email notifications to customers. For more…