Translating Custom Agent Statuses in Zendesk
How can I translate custom agent statuses in Zendesk?
To translate custom agent statuses in Zendesk, you need to use dynamic content. This involves creating a default language version of the status and adding variants for other languages.
Start by ensuring you have the custom status and its translations ready. In the Admin Center, navigate to Workspaces > Agent tools > Dynamic Content, and add a new item. Enter a descriptive title and select the default language. Add the status name in the content field, then create variants for each additional language. Finally, use the dynamic content placeholder in the agent status's name field to apply the translations. For more details, check theoriginal guide.
More related questions
What is dynamic content in Zendesk and how is it used?
Dynamic content in Zendesk allows you to create content that can be automatically translated into multiple languages. It's particularly useful for localizing custom agent statuses. To use dynamic content, you create a default language version and…
How do I create dynamic content for custom agent statuses?
Creating dynamic content for custom agent statuses involves setting up a default language and adding language variants. In the Admin Center, go to Workspaces > Agent tools > Dynamic Content, and click 'Add item'. Enter a title and select the…
How can I test if my agent status is localized in Zendesk?
To test if your agent status is localized in Zendesk, you need to change your user profile language and check the status display. In the Agent Workspace, click your profile icon and change your language to one of the status variants you created….
Where can I manage my localized agent statuses in Zendesk?
You can manage your localized agent statuses in Zendesk through the Agent statuses administration page. In the Admin Center, navigate to Objects and rules > Omnichannel routing > Agent statuses. Here, you can view and manage your localized…
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