Text Messaging in Zendesk Talk Trials
Can I use text messaging during a Zendesk Talk trial?
Text messaging is not available during a Zendesk Talk trial. Due to changes in US telecom regulations, businesses must register for A2P10DLC to send and receive texts, which takes 6-7 weeks. Since Zendesk Suite trials are only 14 days long, SMS functionality is not offered to trial customers.
Once you move to a subscribed state, full SMS functionality will be available. This ensures compliance with regulations and provides a seamless experience once you're fully subscribed.
More related questions
What are the limitations of Zendesk Talk trials?
Zendesk Talk trials come with a few limitations, but they allow you to test most features. During the trial, outbound calls are limited to two minutes and local calling only. At the two-minute mark, the call will end automatically. You can only add…
How long does a Zendesk Talk trial last?
The duration of a Zendesk Talk trial depends on your existing Zendesk account status. If you're testing Talk as part of a Zendesk Suite trial, the trial will last 14 days. However, if you're an existing Zendesk customer and are trialing Talk…
What happens to my Zendesk Talk number after the trial ends?
After your Zendesk Talk trial ends, you have the option to choose from one of the Talk plans to keep your number and continue using Talk. If you decide not to subscribe, you will lose access to the number and the features of Zendesk Talk. It's…
Is it recommended to go live with Zendesk Talk during the trial?
It is not recommended to go live with Zendesk Talk during the trial period. Talk trials are meant for testing purposes only and are not intended to be used as live channels. You should avoid publishing your trial number on your website or extending…
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