Target Channel Object in Zendesk API Explained

Learn about the Target Channel Object in Zendesk API, which provides details on the agent's selected channel.

What information does the Target Channel Object provide?

The Target Channel Object offers details about the channel that an agent has currently selected in the ticket editor. This allows apps to adapt to the agent's current focus and provide relevant functionalities or information based on the selected channel.

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Howard Blick, Customer Service Team Lead at Freecash

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Target Channel Object in Zendesk API Explained

What information does the Target Channel Object provide?

More related questions

What is the new Channel Awareness feature in Zendesk's Apps Support API?

How does the Channel Object in Zendesk's API work?

What is the purpose of the Capabilities Object in Zendesk's API?

How can developers provide feedback on Zendesk's Channel Awareness feature?

Interested indeflectingover 70% of your Zendesk support tickets?

Zendesk Support Tickets

Zendesk Messaging (live chat)

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

Reduce support costs.Spend more time on customer success.