Sunshine Conversations' Response to WhatsApp API Outage
How did Sunshine Conversations respond to the WhatsApp Cloud API outage?
Sunshine Conversations closely monitored the WhatsApp Cloud API outage and provided updates to customers as they became available. The resolution of the outage was entirely dependent on Meta's recovery efforts. Once Meta announced that services were restored, Sunshine Conversations verified that outbound traffic resumed to normal levels and that messages were being successfully delivered through the social messaging channels.
More related questions
What caused the WhatsApp Cloud API issues on March 27, 2024?
The WhatsApp Cloud API issues on March 27, 2024, were caused by an outage at Meta. This disruption primarily affected WhatsApp, but also had significant impacts on Facebook Messenger and Instagram. The exact root cause was not disclosed by Meta,…
How long did the WhatsApp Cloud API outage last on March 27, 2024?
The WhatsApp Cloud API outage on March 27, 2024, lasted from 2:10 UTC to 4:52 UTC. During this time, Sunshine Conversations customers across all Pods using Social Messaging channels experienced a significant disruption in service. The issue was…
What should customers do if their messages failed during the WhatsApp outage?
If your messages failed during the WhatsApp outage on March 27, 2024, you should resend them. The issue was resolved by 4:45 UTC, and customers were advised to resend any messages that failed during the incident. Sunshine Conversations confirmed…
What improvements are planned after the WhatsApp Cloud API incident?
Following the WhatsApp Cloud API incident on March 27, 2024, Sunshine Conversations plans to improve monitoring for outbound traffic health. Additionally, they will review and update the incident response plan to include alternative communication…
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