Setting Up Zendesk Support in Chat: A Step-by-Step Guide
How do I set up Zendesk Support in Chat?
To set up Zendesk Support in Chat, you need to link your Zendesk Chat account with Zendesk Support. This allows you to manage chats and tickets from one place. Start by opening your Chat dashboard at subdomain.zendesk.com/chat. Click the Zendesk Product Tray icon at the top of the page, agree to the Terms of Use and Privacy Policy, and then click 'Try Support for Free'. Follow the onboarding instructions to complete the installation. Note that you must be an administrator or the account owner to complete these steps.
More related questions
Can Zendesk send chat details to a customer's email?
Yes, Zendesk can send chat details to a customer's email. If you are using both Zendesk Support and Chat products, chat transcripts will be sent to your customers. You can enable automatic ticket creation with public transcript visibility to ensure…
What is Zendesk Chat Phase 4?
Zendesk Chat Phase 4 is a version of Zendesk Chat that includes specific features and configurations. If you're unsure which version you're using, you can determine your Zendesk Chat account version by following the instructions provided in the…
Who can set up Zendesk Support in Chat?
Only administrators or account owners can set up Zendesk Support in Chat. This is because the setup process involves linking your Zendesk Chat account with Zendesk Support, which requires administrative privileges. If you are not an administrator…
Are ticket creation options configurable in Zendesk Chat Phase 4?
In Zendesk Chat Phase 4, some users have reported difficulty finding settings for configuring ticket creation options. If you are unable to locate these settings within the chat dashboard, it may be necessary to contact Zendesk customer support for…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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