Restrict Access to Articles in Zendesk
How can I restrict access to specific articles in Zendesk?
You can restrict access to specific articles in Zendesk by adjusting the article's viewing permissions.
To do this, open the article edit page, go to Article settings, and click the arrow icon below Placement. Under the Viewing permissions field, you can choose to make the article visible to everyone or only to selected user segments. These segments can include signed-in users, agents and admins, or up to 10 customized user segments. For more detailed steps, you can refer to the originalZendesk article.
More related questions
Can I create internal articles for agents and admins only?
Yes, you can create internal articles that are only visible to agents and admins in Zendesk. When editing an article, navigate to the Article settings and adjust the Viewing permissions. Select the option for Agents and admins to ensure that only…
What are user segments in Zendesk and how do they work?
User segments in Zendesk allow you to control which users can view specific articles. You can create up to 10 customized user segments to apply to articles, which can include signed-in users, agents, admins, or any specific group of end users. This…
How can I restrict an entire section in Zendesk?
To restrict an entire section in Zendesk, you need to restrict all the articles within that section. By setting the viewing permissions for each article to the desired user segment, you can effectively control access to the entire section. This…
Is it possible to restrict article access to non-signed-in users only?
Currently, Zendesk does not support restricting article access exclusively to non-signed-in users. The platform allows you to set articles as visible to everyone or to specific user segments, but there isn't an option to make articles visible only…
Can I use content blocks with visibility permissions in Zendesk?
As of now, Zendesk does not support visibility permissions for content blocks, but it is a potential future enhancement. Content blocks allow you to reuse smaller blocks of content across your Knowledge Base. While visibility permissions for these…
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