Resolution of Zendesk WFM Issues: July 16, 2024
How were the Zendesk WFM issues resolved?
The Zendesk WFM issues were resolved by increasing capacity and reconfiguring settings. Once the root cause was identified as a configuration limit on communication channels, Zendesk quickly worked to increase this limit and adjust configurations to handle traffic more effectively.
Additionally, Zendesk implemented measures to prevent similar issues in the future, such as adding proactive capacity monitoring, reviewing configurations across all regions, and improving incident response plans. These steps ensure continued stability and a better customer experience.
More related questions
What caused the Zendesk WFM issues on July 16, 2024?
The Zendesk WFM issues on July 16, 2024, were caused by over-utilization of communication capacities. During the incident, some customers experienced slowness and errors due to the network provider's communication capacity limits being exceeded….
What should I do if I experience slowness with Zendesk WFM?
If you experience slowness with Zendesk WFM, try clearing your cache or using an incognito window. During the incident on July 16, 2024, these steps helped restore access for many users. If the issue persists, it's recommended to check Zendesk's…
What measures is Zendesk taking to prevent future WFM issues?
Zendesk is implementing several measures to prevent future WFM issues. These include adding proactive capacity monitoring to alert when approaching limits, reviewing and adjusting configurations across all regions, and strengthening incident…
When did the Zendesk WFM incident occur?
The Zendesk WFM incident occurred on July 16, 2024, from 10:47 UTC to 13:13 UTC, and again on July 17, 2024, from 03:40 UTC to 14:50 UTC. During these times, some customers experienced slowness and errors due to over-utilization of communication…
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