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Resizing and Moving Components in Zendesk Layouts

Discover how to resize and move components in Zendesk layouts to enhance the ticket interface for agents.

Can I resize and move components in a Zendesk layout?

Yes, you can resize and move components in a Zendesk layout to better fit your needs. Open a layout for editing and select a component in the canvas area. A list of actions will appear, allowing you to move, resize, or replace the component.

You can also hover over a component and drag the resize handle to adjust its size. Once you're satisfied with the changes, make sure to save your layout. This flexibility helps in optimizing the layout for better agent efficiency.


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What are the differences between system and optional components in Zendesk layouts?

In Zendesk layouts, components are categorized as either system or optional. System components are integral to the ticket layout and cannot be removed, though they can be moved to the context panel. These include the conversation thread, customer…

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Can I undo or redo changes in a Zendesk layout?

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