Remove 'via zendesk.com' from Support Emails
How can I remove 'via zendesk.com' from my support emails?
To remove 'via zendesk.com' from your support emails, you need to set up domain verification. This involves adding an SPF or DKIM record to your support address. By doing so, the 'via zendesk.com' message will no longer appear in your email messages. It's recommended to set up both SPF and DKIM records, as different email providers and servers may have varying requirements.
For detailed instructions on setting up SPF or DKIM, you can refer to the articles on 'Allowing Zendesk to send email on behalf of your email domain' and 'Digitally signing your email with DKIM'.
More related questions
Why does 'via zendesk.com' appear in my email messages?
'Via zendesk.com' appears in your email messages because your account lacks domain verification. Without this verification, email providers display this message to indicate that the email is sent through Zendesk's servers. To resolve this, you…
What is the SPF warning related to Zendesk Support?
The SPF warning related to Zendesk Support indicates that your domain's SPF record does not include Zendesk. This can cause issues with email delivery and authentication. To fix this, you need to update your SPF record to include Zendesk, which…
How do I set up DKIM for my Zendesk support address?
Setting up DKIM for your Zendesk support address involves digitally signing your emails to verify their authenticity. This helps in removing the 'via zendesk.com' message from your emails. To set up DKIM, you need to follow the instructions…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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