Relationship Between Chat and Engagement Duration Metrics
Chat duration is multiplied by engagements, affecting report values. Understand this relationship for accurate Zendesk reports.
What is the relationship between Chat duration and Engagement duration metrics?
The relationship between Chat duration and Engagement duration metrics is that the Chat duration is multiplied by the number of engagements.
This means that each engagement has its own Chat duration, which can lead to changes in the reported values when both metrics are used together. Understanding this relationship helps in creating accurate reports.
More related questions
Why do Chat duration metric values change when adding the Engagement duration metric?
The Chat duration metric values change because they are multiplied by the number of engagements. This is because the chat duration is a property that applies to each engagement individually. To avoid unexpected changes in your report, it's…
How can I prevent changes in Chat duration values in my report?
To prevent changes in Chat duration values, avoid using Chat duration metrics with Engagement duration metrics or Engagement attributes in the same report. This is because the Chat duration is multiplied by the number of engagements, leading to…
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