Reasons to Remove Social Media Icons in Help Center
Learn why removing social media sharing icons from your Zendesk Help Center can protect sensitive information.
Why might I want to remove social media sharing icons from my help center?
Removing social media sharing icons from your help center might be necessary if your content includes sensitive information. In an internal help center, for example, sharing articles on social media could lead to unintended exposure of confidential data.
By deactivating these icons, you can maintain better control over the distribution of your help center content. Adjusting your theme settings allows you to manage these elements effectively.
More related questions
How can I remove social media sharing icons in Zendesk Help Center?
You can remove social media sharing icons from your Zendesk Help Center articles by adjusting your theme settings. Depending on your help center theme, you can deselect the Social sharing element in the theme settings for article pages. This is…
What should I do if my third-party theme doesn't allow removing social media icons?
If your third-party theme in Zendesk Help Center doesn't allow you to remove social media sharing icons, you should contact the theme developer. Some themes may not have built-in options to deactivate these icons, so reaching out to the developer…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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