Quickly Switch Between Tabs in Zendesk
How can agents switch between the customer context and ticket properties tabs quickly?
Agents can quickly switch between the customer context and ticket properties tabs using keyboard shortcuts. To switch to the customer context tab, press CTRL+ALT+, and to switch back to the ticket properties tab, press CTRL+ALT+.
These shortcuts provide a fast and efficient way for agents to navigate between different views, enhancing their workflow and productivity.
More related questions
How can I set the customer context panel as the default view in Zendesk?
To set the customer context panel as the default view, you need to be an administrator. Navigate to the Admin Center, click the Workspaces icon in the sidebar, and select Agent tools > Agent interface. Then, locate the 'Default to Customer Context'…
What should I do if I can't find the 'Default to Customer Context' setting?
If you can't find the 'Default to Customer Context' setting, your account might be using the Zendesk Agent Workspace instead of the standard agent interface. To check, go to Admin > Settings > Agents and see if the 'Enable Agent Workspace' option…
Why should I enable the customer context panel by default?
Enabling the customer context panel by default gives agents a better picture of the customer right from the start. This can improve the efficiency and quality of customer interactions by providing immediate access to relevant customer information….
What should agents do to see changes after enabling the customer context panel?
After enabling the customer context panel as the default view, agents need to hard-refresh their browser to see the changes. This can be done by Shift-clicking the browser's refresh icon. This step is crucial to ensure that the new settings are…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
