Purpose of Suppressing Trigger Notifications for CC'd Users
Understand why Zendesk suppresses trigger notifications for CC'd users to prevent duplicate emails.
What is the purpose of suppressing trigger notifications for CC'd users?
Suppressing trigger notifications for CC'd users prevents them from receiving multiple emails for the same ticket update. This is particularly useful when the user is already a recipient of the email that updated the ticket.
By suppressing these notifications, Zendesk ensures that users do not get overwhelmed with duplicate messages, maintaining a cleaner and more efficient communication flow. This suppression is automatically handled by Zendesk to enhance user experience and reduce unnecessary email clutter.
More related questions
Why didn't a trigger fire for a CC'd user in Zendesk?
Triggers may not fire for CC'd users if they are recipients of the email that updated the ticket. This is to prevent them from receiving multiple notifications for the same update. If a user is CC'd or in the 'To' field of the original email, any…
How can I confirm if a trigger was suppressed for a CC'd user?
You can confirm if a trigger was suppressed for a CC'd user by checking the ticket's audit log via the Zendesk API. This suppression occurs to avoid sending duplicate notifications to users who are already recipients of the email that updated the…
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