Place Answer Bot content in a prominent position within your email to ensure it is seen by users.
When crafting your email, use conditional logic to strategically position the Answer Bot placeholders, such as{{answer_bot.article_list}}
and{{answer_bot.first_article_body}}
, so they are not buried under other content. Avoid placing them after the{{ticket.formatted_comments}}
block, as this can push the Answer Bot content down and make it less visible to users. Proper placement is essential for improving the click-through rate.
To improve the click-through rate of Zendesk's Answer Bot, focus on crafting a compelling subject line and strategically placing Answer Bot content in your emails. Start by making the subject line of your email more appealing and accurate. This…
The subject line is crucial for Answer Bot emails because it sets the first impression and can influence whether the email is opened. Many users have developed a habit of ignoring auto-reply emails, assuming they contain no valuable information. By…
The click-through rate for Zendesk's Answer Bot is the percentage of answers clicked by end users from the total answers offered. This metric helps you understand how effectively your Answer Bot is engaging users and providing them with useful…