Managing Ticket Creation with Proactive Campaigns
How can I manage ticket creation with Proactive Campaigns?
The Proactive Campaigns app allows you to manage ticket creation by disabling it after emails are sent. You can also choose to add customer replies to existing tickets or create new ones, giving you flexibility in handling customer interactions.
More related questions
Can I send mass marketing emails from Zendesk?
Zendesk Support does not natively support sending mass marketing emails. However, you can use third-party apps like Mailchimp, Proactive Tickets, and Proactive Campaigns to achieve this. These apps allow you to create and manage email campaigns…
What apps can I use for mass email campaigns in Zendesk?
To send mass email campaigns in Zendesk, you can use apps like Mailchimp, Proactive Tickets, and Proactive Campaigns. These apps help you manage and send emails to your customer base. For more information on these apps, visit the Zendesk Marketplace.
How can I create user lists for email campaigns in Zendesk?
With the Proactive Campaigns app, you can create user lists by navigating to the settings tab and clicking 'Add new list'. You can define conditions to filter users, such as role or creation date, to create precise lists. This feature allows you to…
Can I send emails without creating Zendesk tickets?
Yes, you can send emails without creating Zendesk tickets by emailing users directly from your email inbox and using a Reply-To address as your Zendesk support address. This way, tickets are only created if customers respond to the email.
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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