Manage Account Ownership in Zendesk Chat Phase 3
Where do I manage account ownership in Zendesk Chat Phase 3?
In Zendesk Chat Phase 3, account ownership is managed through the Admin Center.
If you set up Chat by creating an account from within Zendesk Support, you will need to use the Admin Center to change the account owner. This process is similar to Phase 4, but make sure to follow the specific instructions for Phase 3 users.
For further guidance, refer to theoriginal help documentation.
More related questions
How do I change the account owner in Zendesk Chat Phase 4?
To change the account owner in Zendesk Chat Phase 4, you need to access the Admin Center. Once you're in the Admin Center, click on 'Account' in the sidebar, then navigate to 'Billing' and select 'Contacts'. In the 'Account owner' tab, you can use…
What are the requirements for a new account owner in Zendesk Chat?
The new account owner in Zendesk Chat must meet specific criteria. For both Phase 3 and Phase 4 users, the new owner must be a current agent or administrator. Additionally, if you have a Support account, the new owner must also be an admin on that…
Can I change the Zendesk Chat account owner if I have a Support account?
Yes, you can change the Zendesk Chat account owner if you have a Support account, but there are additional requirements. The new owner must be a current admin on the Support account as well as a current agent or administrator in Zendesk Chat. This…
How do I determine my Zendesk Chat account version?
To determine your Zendesk Chat account version, you can refer to the help documentation. Knowing whether you are using Phase 3 or Phase 4 is crucial for managing account ownership, as the process differs slightly between the two. If you're unsure…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
