Locked Out of Zendesk? 2FA Solutions Here
What should I do if I'm locked out of my Zendesk account due to 2-factor authentication?
If you're locked out of your Zendesk account because of 2-factor authentication, don't worry! You can regain access by searching your email inbox for any recovery codes that were sent to you previously. Use these codes to log in.
If you can't find any recovery codes, reach out to the owner of your account. They have the ability to generate additional codes for you. In case you need to contact Zendesk Customer Support, remember that the account owner must give permission for further action. For more details, check out theoriginal article.
More related questions
How can I find my Zendesk recovery codes for 2-factor authentication?
To find your Zendesk recovery codes, check your email inbox for any previous communications from Zendesk. These codes are typically sent to you when you set up 2-factor authentication. If you can't locate them, the next step is to contact the owner…
What happens if I exceed the login attempts for Zendesk 2-factor authentication?
If you exceed the login attempts for Zendesk's 2-factor authentication, you will be temporarily locked out. Zendesk allows up to five login attempts within a ten-minute window before locking you out. To avoid this, ensure you have your recovery…
Who can generate additional recovery codes for my Zendesk account?
The owner of your Zendesk account is the person who can generate additional recovery codes for you. If you're locked out and can't find your original recovery codes, reaching out to the account owner is your best bet. They have the necessary…
How can I contact Zendesk Customer Support if I'm locked out?
If you're locked out of your Zendesk account and need to contact Customer Support, remember that the account owner must give permission for Zendesk to take further action. Once you have the owner's permission, you can reach out to Zendesk Customer…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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