Locate Author Info in Zendesk Help Center Articles
Where can I find the author information in Zendesk Help Center articles?
The author information in Zendesk Help Center articles is located in thearticle-authordiv on the Article page. This is part of thearticle_page.hbstemplate in the default Copenhagen theme. By accessing this template, you can modify or remove the author details, including the name and avatar, as per your requirements.
More related questions
How can I remove the author, date, or timestamp from Zendesk Help Center articles?
To remove the author, date, or timestamp from your Zendesk Help Center articles, you'll need to customize your help center theme. This involves accessing the Article page template, specifically thearticle_page.hbsfile. In the default Copenhagen…
How do I customize the theme of my Zendesk Help Center?
Customizing the theme of your Zendesk Help Center allows you to modify elements like the author, date, or timestamp on articles. To do this, you need to access the theme's templates, such as thearticle_page.hbsfile, and make the necessary…
Can I change the author of a Zendesk Help Center article?
Yes, you can change the author of a Zendesk Help Center article. If you're looking to simply change the author, you should refer to the specific article on changing the author for an article. This process is separate from modifying the theme to…
Is there a way to bulk update author information in Zendesk Help Center?
Currently, there isn't a direct setting in the Guide Admin to bulk update or hide author information for multiple articles. Customizing the theme is the primary method to modify author details, but this applies to the theme as a whole rather than…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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