Legacy Chat vs. Web Widget (Classic)
What are the differences between Legacy Chat and live chat in Web Widget (Classic)?
If you're transitioning from the Legacy Chat widget to the integrated live chat in Web Widget (Classic), it's important to understand the differences. Each option offers unique features and capabilities.
The Legacy Chat widget is a standalone option, while the Web Widget (Classic) integrates chat with other support features. This integration can provide a more seamless experience for both agents and customers. For a detailed comparison, refer to the Zendesk help documentation.
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