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Kanban by BCR: Managing Contact Queues in Zendesk

Learn how Kanban by BCR helps Zendesk teams manage contact queues and improve workflow with visual task management.

How does the Kanban by BCR app help manage contact queues in Zendesk?

Kanban by BCR is a tool designed to help both leaders and agents manage contact queues effectively in Zendesk Support. It allows users to create tasks for tickets, divide boards into columns, and define the best workflow for their business.

By using Kanban, support teams can visualize their work process, prioritize tasks, and ensure that tickets are handled in an organized manner. This app is particularly beneficial for teams looking to improve their workflow management and maintain control over their contact queues.


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