Include Customer Message in Zendesk Auto-Reply?
Learn why Zendesk auto-reply emails can't include the customer's original message due to security measures.
Can I include the customer's original message in my Zendesk auto-reply email?
No, you cannot include the customer's original message in the auto-reply email sent by Zendesk. This is due to security measures that prevent spammers from using Zendesk systems to send their own messages to customers.
Zendesk has implemented these outbound email rules to protect against such misuse. If you're interested in understanding more about these security measures, you can refer to the article onUnderstanding placeholder suppression rules.
More related questions
Why doesn't Zendesk allow including the original message in auto-replies?
Zendesk doesn't allow including the original message in auto-replies to prevent misuse by spammers. This restriction is part of Zendesk's security measures. By not including the original message, Zendesk reduces the risk of spammers using the…
What are Zendesk's outbound email rules for auto-replies?
Zendesk's outbound email rules for auto-replies are designed to enhance security by not including the customer's original message. This helps prevent spammers from exploiting the system. These rules are part of Zendesk's broader security measures…
How can I learn more about Zendesk's email security measures?
To learn more about Zendesk's email security measures, you can refer to their documentation on placeholder suppression rules. This article provides insights into how Zendesk protects against misuse of their email systems. Understanding these rules…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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