Improving Task Management with Zendesk Agent Home
How does Agent Home improve task management for agents?
Agent Home improves task management by providing a centralized view of all active conversations and tasks. With features like the Recommended sort option and omnichannel routing, agents can easily prioritize their workload and manage tasks based on urgency and availability. This setup reduces the need for manual prioritization and ensures that agents can focus on providing timely and effective customer support.
More related questions
How can I activate messaging in Zendesk Agent Home?
Activating messaging in Zendesk Agent Home enhances real-time communication. By enabling messaging, agents can manage conversations more effectively, as updates and customer comments are shown in real-time. The Recommended sort option in Agent Home…
What is omnichannel routing in Zendesk Agent Home?
Omnichannel routing in Zendesk Agent Home helps prevent cherry picking by automatically assigning tickets to agents. This system assigns work based on an agent's availability, capacity, and skillset, ensuring a fair distribution of tasks. Unlike…
How do SLA policies work in Zendesk Agent Home?
SLA policies in Zendesk Agent Home help prioritize work based on urgency and other important factors. While custom fields aren't supported, SLAs can be configured to sort tasks by criteria such as the requester's organization, VIP status, or the…
What are the benefits of using Agent Home with messaging?
Using Agent Home with messaging activated offers several benefits, including real-time updates and efficient task management. Messaging conversations are updated in real-time, allowing agents to see the latest customer comments and typing…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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