Deactivating a user in Zendesk Sell stops new email conversations from syncing, but keeps existing emails intact. When a user is deactivated, their current emails remain on leads, contacts, and deals, ensuring that historical data is preserved.
However, any new emails sent or received by the deactivated user's email account will not sync to Sell. This is a useful option if you want to retain past email interactions without continuing to receive new ones.
Yes, email conversations will disappear if you delete a user from your Zendesk Sell account. When a user is deleted, all their email conversations, including BCC'd emails, are removed from Sell. However, if you deactivate the user instead, their…
To keep email conversations in Zendesk Sell when someone leaves your company, deactivate the user instead of deleting them. Deactivating a user ensures that their existing emails remain on leads, contacts, and deals, although new emails will not…
Reactivating a user in Zendesk Sell whose email is no longer active can lead to losing all historic emails. When a user is reactivated, the email integration resumes syncing to reflect the most updated email conversations. If the email account is…