How Zendesk Spam Filter Works in Help Center
How does the Zendesk spam filter work in the Help Center?
The Zendesk spam filter helps keep your Help Center clean by preventing suspicious posts and comments from being published. It automatically sends potentially spammy content to a spam queue for review.
As a Guide admin, you can manage this queue by marking content as not spam, deleting it, or suspending the user. The filter learns from your actions to improve its accuracy over time. For more details, check out theoriginal documentation.
More related questions
Can I disable the spam filter in Zendesk Help Center?
No, the spam filter in Zendesk Help Center is always enabled by default and cannot be turned off. It is designed to automatically filter out spammy content. While you can't disable it, you can manage the content it flags by marking it as not spam…
How can I receive notifications for content in the Zendesk spam queue?
You can subscribe to the spam queue to receive notifications when new content is flagged as spam. This ensures you're alerted to review and manage it promptly. To subscribe, go to Guide, click the Moderate Content icon, select Spam, and then click…
What actions can I take on content in the Zendesk spam queue?
In the Zendesk spam queue, you can delete content, mark it as not spam, or suspend the user who posted it. These actions help manage and clean up your Help Center. If you don't take any action, the content is automatically deleted after 30 days….
How do I update my custom theme to support the Zendesk spam filter?
If your custom theme was created before April 1, 2014, you'll need to update it to support the spam filter. This involves adding specific HTML elements and styling to your stylesheet. Add the necessary elements and styles to ensure your theme works…
What happens if I don't manage content in the Zendesk spam queue?
If you don't manage the content in the Zendesk spam queue, it will be automatically deleted after 30 days. This helps keep your Help Center clean without manual intervention. However, it's a good practice to regularly review the spam queue to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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