To activate messaging in Zendesk, you need to access the Admin Center and navigate to the Channels section. From there, select Messaging and social > Messaging, and click on Manage settings. On the Manage settings page, you will find the option to Turn on messaging for your account. If prompted with an onboarding page, click Get started before proceeding.
Once messaging is activated, you can convert your Web Widget (Classic) to a messaging Web Widget by selecting the appropriate option. If you manage multiple brands, use the drop-down menu to choose which brands to activate messaging for. Remember to click Save to finalize the changes. For more details, check the originalZendesk help article.
Activating messaging in Zendesk brings several changes to your account, impacting various functionalities. The Web Widget (Classic) can be converted to a messaging Web Widget, allowing for enhanced features. Additionally, Zendesk bots become…
When you convert Web Widget (Classic) to the messaging Web Widget, many settings are automatically migrated. The widget's position, theme color, and button text are preserved, ensuring a seamless transition. The Web Widget snippet remains the same,…
After activating messaging, it's important to update your live chat settings. As a Chat admin, you should organize agents into groups, such as those handling messaging channels. Support triggers need to be set up to route messaging conversations to…
Yes, you can disable Zendesk Messaging after enabling it, depending on your needs. However, be aware of the changes that occur when you enable or disable messaging, as these will impact your account. If you have a Sandbox environment available,…
Enabling Zendesk Messaging can impact your social messaging channels, as the Answer Bot becomes the first responder. Currently, there is no option to toggle the Answer Bot by channel, but Zendesk is working on a solution to disable it for social…