Hide Original Message in Zendesk Automated Response
Can I hide the original message from the automated response in Zendesk?
Yes, you can control what gets included in the automated response by customizing your triggers.
The default trigger 'Notify requester of received request' only includes the ticket ID and does not show any other ticket information. If you have custom notification triggers, they might include more details. Review your triggers to ensure they only contain the information you want to share. For more on managing triggers, check out Zendesk's guide on creating triggers for automatic ticket updates and notifications.
More related questions
How do I edit the automatic response for ticket submissions in Zendesk?
To edit the automatic response for ticket submissions in Zendesk, you need to modify the default trigger. Start by logging into your Zendesk account and navigating to the Admin Center. From there, go to the Triggers page. Find the trigger titled…
How can I add hyperlinks or rich text to automated replies in Zendesk?
You can use HTML to format your automated replies in Zendesk, including adding hyperlinks and rich text. To do this, include HTML code directly in the email body of your trigger's action. For example, to add a hyperlink, you can use the `<a…
Is it possible to include images in Zendesk auto-response emails?
Yes, you can include images in the body of a trigger notification by using HTML. To do this, find the image you want to include and get its direct URL. In the email body of the trigger's action, use the<img src="image_url">tag, replacing…
How can I prevent auto-responses from being sent to CC'd email addresses in Zendesk?
To prevent auto-responses from being sent to CC'd email addresses, you need to adjust your trigger settings. Review the conditions and actions in your triggers to ensure they only send notifications to the intended recipients. You might need to…
Can I set a time delay for sending auto-response emails in Zendesk?
While triggers cannot be set to delay sending an email, you can use automations for time-based actions. If you want an auto-response to be sent after a specific time, such as 30 minutes after receiving an email, you'll need to create an automation…
How do I disable the initial email notification for ticket submissions in Zendesk?
To disable the initial email notification for ticket submissions, you need to modify or disable the relevant trigger. Check your triggers for the one responsible for sending the notification when a ticket is received. You can either add conditions…
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