Handling Tickets with No Workstreams in Zendesk WFM
How does Zendesk WFM handle tickets with no workstreams?
In Zendesk Workforce Management, a ticket with no workstream is identified when it fails to satisfy the conditions set by any workstreams. This means that the ticket does not meet the criteria for any predefined workstream, allowing you to identify and manage these tickets separately. This can help in ensuring that no ticket is left unattended and all customer queries are addressed.
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