image for site

GetFeedback App: Enhance Customer Experience in Zendesk

Discover how the GetFeedback app captures customer feedback and improves experiences in Zendesk through actionable insights.

What features does the GetFeedback app offer for Zendesk users?

The GetFeedback app by Momentive offers a robust platform for capturing customer feedback and enhancing customer experience. It provides templatized surveys based on CX best practices, which can be sent after support interactions or other customer touchpoints. The app allows organizations to quickly take action on feedback, driving better agent engagement and customer experience across the entire journey.

By combining customer feedback with Zendesk data, the app uncovers actionable insights that help improve customer, product, and agent experiences.


More related questions

What issues were fixed in Zendesk's chat and messaging features?

Zendesk has addressed several issues in their chat and messaging features. Notably, they fixed the problem where messaging tickets in various states (open, pending, on-hold, solved) were not reopening when a visitor initiated a new chat….

What improvements were made to the Zendesk Web Widget?

Zendesk made several improvements to the Web Widget, both for Classic and Messaging. They fixed issues such as breadcrumbs in Admin Center modules not working and added field validation for the iOS notification certificate file field. Additionally,…

What new apps are available in the Zendesk App Marketplace?

Zendesk has introduced several new apps in their App Marketplace to enhance support and sales operations. The Teamleader app integrates business and customer data, providing a real-time view of customer interactions. Ometria offers a platform for…

How does the Teamleader app benefit Zendesk users?

The Teamleader app for Zendesk is designed to streamline customer interactions by integrating crucial business and customer data directly into the Zendesk sidebar. This integration allows agents to view Teamleader data alongside their Sell or…

What is the purpose of the Ometria app in Zendesk?

The Ometria app in Zendesk serves as a customer data and marketing platform aimed at increasing CRM revenue for retailers. It combines data unification and customer insights with cross-channel marketing orchestration, allowing retail marketers to…

How does the Zero Friction app transform customer engagement?

The Zero Friction app for Zendesk revolutionizes customer engagement for collective heat and cooling suppliers by providing an innovative SAAS Cloud Platform. It integrates a customer database and offers a 360-degree view of the customer within…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
FreeCash company logo — Customer of My AskAI's AI customer support agents
Swytch company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites