The GetFeedback app by Momentive offers a robust platform for capturing customer feedback and enhancing customer experience. It provides templatized surveys based on CX best practices, which can be sent after support interactions or other customer touchpoints. The app allows organizations to quickly take action on feedback, driving better agent engagement and customer experience across the entire journey.
By combining customer feedback with Zendesk data, the app uncovers actionable insights that help improve customer, product, and agent experiences.
Zendesk has addressed several issues in their chat and messaging features. Notably, they fixed the problem where messaging tickets in various states (open, pending, on-hold, solved) were not reopening when a visitor initiated a new chat….
Zendesk made several improvements to the Web Widget, both for Classic and Messaging. They fixed issues such as breadcrumbs in Admin Center modules not working and added field validation for the iOS notification certificate file field. Additionally,…
Zendesk has introduced several new apps in their App Marketplace to enhance support and sales operations. The Teamleader app integrates business and customer data, providing a real-time view of customer interactions. Ometria offers a platform for…
The Teamleader app for Zendesk is designed to streamline customer interactions by integrating crucial business and customer data directly into the Zendesk sidebar. This integration allows agents to view Teamleader data alongside their Sell or…
The Ometria app in Zendesk serves as a customer data and marketing platform aimed at increasing CRM revenue for retailers. It combines data unification and customer insights with cross-channel marketing orchestration, allowing retail marketers to…
The Zero Friction app for Zendesk revolutionizes customer engagement for collective heat and cooling suppliers by providing an innovative SAAS Cloud Platform. It integrates a customer database and offers a 360-degree view of the customer within…