Format Zendesk Placeholders with Liquid Markup
How do I format Zendesk placeholders using Liquid markup?
To format Zendesk placeholders with Liquid markup, you use output markup and filters. Output markup, like placeholders, is enclosed in double braces, such as{{ticket.ticket_id}}. Filters are methods that modify the output, and they are applied using a vertical bar, or "pipe" (|), in the format{{ output | filter: }}.
For example, if you have nested custom ticket fields, you can use filters like "split" and "last" to manipulate the output. This allows you to display only the last element of a nested field, such as "Invoice" from "Billing::Invoice". For more detailed examples and a list of standard filters, you can refer to theLiquid for Designers page.
More related questions
What are some examples of using Liquid filters in Zendesk?
Liquid filters in Zendesk can be used to manipulate placeholder outputs, such as displaying only specific parts of nested fields. For instance, if you have a custom drop-down field with options like "Support::Password" and "Billing::Invoice", you…
How can I display only the last element of a nested field in Zendesk?
To display only the last element of a nested field in Zendesk, you can use the "split" and "last" filters in Liquid markup. This is useful for custom drop-down fields where options are structured with double colons, like "Billing::Invoice". The…
Can I show the first element of a nested field in Zendesk?
Yes, you can show the first element of a nested field in Zendesk using Liquid markup. By applying the "split" and "first" filters, you can extract the first part of a nested field. For example, if you have a field like "Support::Password", you can…
What is the syntax for using Liquid filters in Zendesk placeholders?
The syntax for using Liquid filters in Zendesk placeholders involves enclosing the output markup in double braces and applying filters with a vertical bar, or "pipe" (|). The format is{{ output | filter: }}. For example, to manipulate a nested…
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