Fix Non-Collapsing Language Dropdown in Zendesk
Troubleshoot and fix issues with a non-collapsing language dropdown in Zendesk Help Center by checking your CSS.
Why is my language dropdown not collapsing in Zendesk Help Center?
If your language dropdown isn't collapsing, it might be due to missing CSS for the 'dropdown-menu' class.
Check your public stylesheet to ensure that the 'dropdown-menu' class is defined. If it's missing, you can refer to the Copenhagen theme's CSS and incorporate the necessary styles into your custom theme. This should help in making the dropdown function as expected.
More related questions
How can I change the language names in the Zendesk Help Center dropdown?
To change the language names in your Zendesk Help Center dropdown, you need to modify the footer.hbs file. Start by opening the page template of your Help Center and navigate to the Footer page (footer.hbs). You'll need to replace the existing code…
Can I display country names instead of locales in Zendesk Help Center?
While Zendesk doesn't automatically convert locales to country names, you can manually edit them. By following the method to customize the language dropdown menu, you can replace the locale names with country names. This involves editing the…
Is it possible to add flag icons next to language names in Zendesk?
Yes, you can add flag icons next to language names in the Zendesk Help Center language selector. This customization can be achieved by modifying the HTML and CSS in your Help Center's theme. While the help docs don't provide a step-by-step guide…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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