Export All Conversion Data from Zendesk Chat
How can I export all conversion data from Zendesk Chat?
To export all conversion data from Zendesk Chat, you can use the Goals page. Simply go to the Goals list page and click on the 'Export CSV' button located at the upper right corner. In the dialog that appears, select the date range you want to export (up to a 90-day range) and specify the agents to whom you want to send the export. After clicking 'Send', you'll receive an email with a link to download the CSV file containing the conversion data.
The CSV file will include columns such as Conversion Create Time (UTC+0), Goal Name, Attributed Chat ID, Attributed Chat Timestamp (UTC+0), Attributed Agent Name, Attributed Agent ID, Department Name, and Department ID. This method allows you to get a comprehensive view of both unattributed and attributed conversion data for the specified period.
More related questions
How do I export attributed conversion data from Zendesk Chat?
To export only attributed conversion data from Zendesk Chat, you should use the History page. This method focuses on chats with attributed conversions. You can perform a chat details CSV export from the History tab. The exported CSV file will…
Can I use Zendesk Chat REST APIs to get conversion data?
Yes, you can use the Zendesk Chat REST APIs to retrieve conversion data. If you're comfortable with using APIs, you can access the last 20 conversions attributed to a chat through the Chat API. This method is ideal for users who prefer programmatic…
What information is included in the exported conversion data CSV file?
The exported conversion data CSV file from Zendesk Chat includes a variety of columns that provide detailed information about each conversion. These columns are: Conversion Create Time (UTC+0), Goal Name, Attributed Chat ID, Attributed Chat…
What is the maximum date range for exporting conversion data in Zendesk Chat?
When exporting conversion data from Zendesk Chat, you can select a date range of up to 90 days. This allows you to analyze conversion data over a significant period while keeping the data manageable. To set the date range, go to the Goals list…
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