Explore Dashboard Shows 0 Chat Agents - Fix
Learn why your Explore dashboard shows 0 Chat agents and how to fix it by enabling Zendesk Agent Workspace and migrating to groups.
Why does the Explore live dashboard show 0 Chat agents when filtering by Chat department?
If your Explore live dashboard shows 0 Chat agents when filtering by Chat department, it's likely because you haven't enabled the Zendesk Agent Workspace and migrated from Chat departments to groups.
The issue arises because the system relies on the updated structure of agent groups rather than the older Chat departments. To resolve this, you need to enable the Zendesk Agent Workspace and transition your setup from using Chat departments to using groups. This change will allow the dashboard to accurately reflect the number of online Chat agents. For more details, you can refer to the article onManaging agent groups in the Zendesk Agent Workspace.
More related questions
How can I fix the issue of 0 Chat agents showing on the Explore dashboard?
To fix the issue of 0 Chat agents showing on the Explore dashboard, you need to enable the Zendesk Agent Workspace and migrate from Chat departments to groups. This problem occurs because the dashboard relies on the updated structure of agent…
What does it mean if my Explore dashboard shows 0 Chat agents?
If your Explore dashboard shows 0 Chat agents, it means you haven't enabled the Zendesk Agent Workspace and migrated from Chat departments to groups. The dashboard is designed to work with the updated structure of agent groups, so if you're still…
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