Enhance IVR Destination Group Report in Zendesk Explore
How can I enhance my IVR destination group report in Zendesk Explore?
Enhancing your IVR destination group report in Zendesk Explore can make it more insightful.
One way to do this is by changing the visualization type. In the report builder, click the visualization type icon and select 'Column' from the list. Then, drag the 'Call IVR destination group' attribute to the Columns panel while keeping the 'Call completion status' attribute in the Rows panel. In the chart configuration menu, select 'Stacked' to combine different call completion statuses into a single column for each IVR group. This visualization change can help you better understand your results.
More related questions
How do I create a report on IVR destination groups in Zendesk Explore?
Creating a report on IVR destination groups in Zendesk Explore is a straightforward process. To get started, you'll need Zendesk Explore Professional or Enterprise, Zendesk Talk Professional or Enterprise, and Editor or Admin permissions. Begin by…
What do I need to create an IVR destination group report in Zendesk?
To create an IVR destination group report in Zendesk, you'll need a few things. First, ensure you have Zendesk Explore Professional or Enterprise and Zendesk Talk Professional or Enterprise. You'll also need Editor or Admin permissions to access…
Why is there a blank IVR destination in my Zendesk report?
A blank (null) IVR destination in your Zendesk report can occur for a few reasons. Typically, it happens when users call into your IVR menu but hang up before selecting a destination. For instance, if a customer calls and doesn't make a selection,…
How can a call have a null IVR destination but still be completed?
A call can have a null IVR destination and still be marked as completed due to various scenarios. The 'Completed' status usually means the call was successful, connecting the end user with an agent, voicemail, or an external number. However, a null…
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