Editing User Profiles as a Zendesk Light Agent
Can light agents edit user profiles in Zendesk?
No, light agents cannot edit user profiles in Zendesk. They can view user profiles but do not have the permissions to make any changes.
This restriction is in place to maintain data integrity and ensure that only authorized personnel can modify user information. Light agents are primarily intended to provide support and expertise without altering user data.
More related questions
What are the limitations of Zendesk light agents?
Zendesk light agents have limited permissions but can still contribute significantly. They can view tickets assigned to their groups, make private comments, and be CC'd on tickets. However, they cannot be assigned to tickets, change ticket status,…
How can I configure light agent permissions in Zendesk?
Configuring light agent permissions in Zendesk depends on your plan. For Suite Growth and Professional plans, you can configure ticket access and reporting permissions. For Suite Enterprise, you can only configure ticket access. To adjust these…
Can light agents create tickets on behalf of end users in Zendesk?
Yes, light agents can create tickets on behalf of existing end users, but there are limitations. The end user won't see the ticket until another agent adds a public comment. This means light agents can initiate the ticket creation process, but…
What ticket actions can Zendesk light agents perform?
Zendesk light agents can perform several actions on tickets, such as viewing tickets assigned to their groups, making private comments, and adding attachments. They can also create, reply to, close, and reopen email-based side conversations….
Can light agents use macros in Zendesk?
Light agents in Zendesk can apply macros, but with restrictions. They cannot use a macro that performs actions they don't have permission to do, such as changing ticket status. This means while they can access shared macros, the effectiveness of…
How many light agents are included in Zendesk Suite plans?
The number of light agents included in Zendesk Suite plans varies. Suite Growth plans include up to 50 light agents, Suite Professional plans include up to 100, Suite Enterprise plans include up to 1000, and Suite Enterprise Plus plans include up…
Can light agents use the Mail API in Zendesk?
No, light agents cannot use the Mail API in Zendesk. This restriction is part of the limited permissions assigned to light agents. The Mail API is typically used for more advanced integrations and functionalities that require full agent access….
Can light agents manage channels in Zendesk?
Light agents cannot manage channels in Zendesk. Their role is limited to providing support through existing channels without administrative control. This ensures that channel management is handled by full agents who have the necessary permissions…
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