Differences Between Conversations and Integrating API Keys
What is the difference between the Conversations API key and the Integrating Conversations API key?
The Conversations API key is intended for app-level authentication, while the Integrating Conversations API key is specific to a conversation integration. This distinction is important because the Conversations API key is used for server-to-server calls and provides access to Sunshine Conversations public APIs that support the app scope.
In contrast, messaging authentication keys are used to sign credentials that authenticate end users using Zendesk SDKs. Understanding these differences ensures you use the correct key for your specific needs.
More related questions
What are the authentication methods for Sunshine Conversations APIs?
To authenticate requests using Sunshine Conversations APIs, you can use either Basic authentication or JSON Web Tokens (JWTs). Both methods require an API key. Basic authentication involves using the API key directly, where the Key ID acts as the…
How do I create and share an API key for Conversations API?
Creating and sharing an API key for the Conversations API involves a few steps. First, a Zendesk administrator must create the API key and share it with the developer. You can store up to 10 keys at a time. To create an API key, go to the Admin…
What are the requirements to access the Conversations API page?
To access the Conversations API page, you need to be on a Zendesk Suite Professional plan or above, and the Zendesk Agent Workspace must be activated. This access is necessary to create and manage API keys for Sunshine Conversations. If you require…
How can I delete an unused API key in Zendesk?
Deleting an unused API key in Zendesk is straightforward. Navigate to the Admin Center, click on 'Apps and integrations' in the sidebar, then select 'APIs > Conversations API'. Hover over the key you wish to delete, click the options menu, and…
Why can't I see the Conversations API option in Zendesk?
If you can't see the Conversations API option in Zendesk, it might be because you don't have a Sunshine Conversations account. The Conversations API is available only if you have this account. If you need assistance connecting it to your Zendesk…
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