Difference Between Zendesk Web Widget and Classic
What is the difference between Zendesk Web Widget and Web Widget (Classic)?
The main difference between Zendesk Web Widget and Web Widget (Classic) is the messaging functionality. The Web Widget allows you to embed messaging capabilities in your website, help center, or mobile app, offering real-time conversations and self-service options. In contrast, Web Widget (Classic) does not support messaging but provides similar support options through standard Zendesk products.
Web Widget offers features like live agent interactions, help center articles, personalized quick-reply options, and social channel integration. It also includes customizable widget frames, advanced bot responses, and integration with Agent Workspace. On the other hand, Web Widget (Classic) includes article recommendations, live chat, contact forms, and callback requests. For more details, check out theoriginal documentation.
More related questions
How can I determine which Zendesk Web Widget I have?
To determine which Zendesk Web Widget you have, you need to check your messaging settings in the Admin Center. Navigate to Channels in the sidebar, then select Messaging and social > Messaging. Click on Manage settings. If you see a green Enabled…
What support options does the Zendesk Web Widget offer?
The Zendesk Web Widget offers a variety of support options, including both real-time conversations and self-service features. It allows for live agent interactions, help center articles for self-solving issues, and personalized quick-reply options….
Can I customize the appearance of the Zendesk Web Widget?
Yes, you can customize the appearance of the Zendesk Web Widget. It allows you to choose colors, text, and logos to design the look and feel of your widget. This customization helps ensure that the widget aligns with your brand's visual identity….
What are the capabilities of the Zendesk Web Widget (Classic)?
The Zendesk Web Widget (Classic) provides multiple support options, although it does not include messaging functionality. It offers article recommendations, live chat with agents, and contact number and callback requests for phone conversations….
How do I choose between Zendesk Web Widget and Web Widget (Classic)?
Choosing between Zendesk Web Widget and Web Widget (Classic) depends on the support functionality you want to offer your customers. If you need messaging capabilities, the Web Widget is the right choice as it provides real-time conversations and…
What happens if a customer contacts us outside business hours using Zendesk Messaging?
If a customer contacts you outside of business hours using Zendesk Messaging, they can leave a message through a contact form or offline form, depending on the version of your widget. This ensures that customers can still reach out for support even…
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