Customizing User Welcome Email in Zendesk
How can I customize the user welcome email in Zendesk?
You can easily customize the user welcome email in Zendesk to better align with your brand.
To do this, navigate to the Admin Center, click on 'People' in the sidebar, and then select 'Configuration > End users'. In the 'Account emails' section, you can update the text in the 'User welcome email' text field. If you have multiple brands, you can also include a list of active help centers in the welcome email by checking the 'Include a list of active Help Centers in account emails' checkbox. Remember to click 'Save' at the bottom of the page to apply your changes. For more details, check out theoriginal Zendesk article.
More related questions
What triggers the user welcome email in Zendesk?
The user welcome email in Zendesk is triggered by several actions related to user account creation and verification. This email is sent when an unverified end user clicks 'Forgot password?' and enters their email, or when they click the ticket link…
How do I customize the email verification email in Zendesk?
Customizing the email verification email in Zendesk is straightforward and can help maintain brand consistency. To customize it, go to the Admin Center, click on 'People' in the sidebar, and select 'Configuration > End users'. In the 'Account…
Can I use HTML to customize Zendesk emails?
Yes, you can use HTML to customize both the user welcome and verification emails in Zendesk. This allows you to tailor the appearance and content of these emails to better fit your brand's style and messaging. While you can modify the text and…
What happens if my help center is not active in Zendesk?
If your help center is not active in Zendesk, end users will not receive the welcome email. However, agents will still receive the welcome email regardless of the activation status of your help center. It's important to ensure that your help center…
Can I disable the welcome email for new end users in Zendesk?
In Zendesk, you cannot disable the welcome email notification for end users when your help center is enabled. However, you can disable the welcome notification when the end user profile is created by an administrator or an agent. This means that if…
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