Customizing the Concierge Section in Zendesk Chat
How do I customize the Concierge section in Zendesk Chat?
The Concierge section in Zendesk Chat allows you to set the avatar, display name, and tagline that visitors see before connecting with an agent. You can upload a custom avatar image and set a display name and tagline that aligns with your brand's voice. This customization helps create a welcoming and branded experience for your visitors.
More related questions
How can I customize the appearance of my Zendesk live chat widget?
You can easily customize the appearance of your Zendesk live chat widget to match your website's look and feel. Head over to the Chat dashboard, navigate to Settings > Widget, and click on the Appearance tab. Here, you can modify various elements…
What elements can I modify in the Zendesk Chat Window?
In the Zendesk Chat Window, you can customize several elements to enhance user experience. Depending on your version of Chat, you can modify the Top Title, Theme Color, and Widget Position. For mobile users, you can choose between an Overlay window…
What options are available for customizing the Chat Badge in Zendesk?
The Chat Badge in Zendesk can be customized to fit your website's design. You can enable or disable the badge, choose its layout (Image Right, Image Left, or Text Only), and upload a custom image. Additionally, you can set a background color and a…
Can I change the position of the Zendesk chat widget on my webpage?
Yes, you can change the position of the Zendesk chat widget on your webpage. Within the Chat Window customization options, you can select whether the widget appears in the bottom-left or bottom-right corner of your webpage. This flexibility allows…
How do I preview changes to my Zendesk chat widget before saving?
To preview changes to your Zendesk chat widget, use the Preview pane located on the right side of the Appearance tab in the Chat dashboard. This feature allows you to see how your customizations will look before you save them. Keep in mind that the…
What is the purpose of the Concierge avatar in Zendesk Chat?
The Concierge avatar in Zendesk Chat serves as a visual representation of your support team before visitors connect with an agent. It helps create a friendly and approachable interface by displaying a custom image, display name, and tagline. This…
How can I use a custom image for the Zendesk Chat Badge?
To use a custom image for the Zendesk Chat Badge, select the Custom Image option in the Chat Badge section of the Appearance tab. You can then upload your desired image, which will be displayed on the chat badge before a chat is initiated. This…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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