image for site

Customize Zendesk Help Center Theme

Learn how to customize your Zendesk Help Center theme to modify article elements like author and date.

How do I customize the theme of my Zendesk Help Center?

Customizing the theme of your Zendesk Help Center allows you to modify elements like the author, date, or timestamp on articles. To do this, you need to access the theme's templates, such as thearticle_page.hbsfile, and make the necessary changes. This gives you control over what information is displayed on your articles.


More related questions

How can I remove the author, date, or timestamp from Zendesk Help Center articles?

To remove the author, date, or timestamp from your Zendesk Help Center articles, you'll need to customize your help center theme. This involves accessing the Article page template, specifically thearticle_page.hbsfile. In the default Copenhagen…

Where can I find the author information in Zendesk Help Center articles?

The author information in Zendesk Help Center articles is located in thearticle-authordiv on the Article page. This is part of thearticle_page.hbstemplate in the default Copenhagen theme. By accessing this template, you can modify or remove…

Can I change the author of a Zendesk Help Center article?

Yes, you can change the author of a Zendesk Help Center article. If you're looking to simply change the author, you should refer to the specific article on changing the author for an article. This process is separate from modifying the theme to…

Is there a way to bulk update author information in Zendesk Help Center?

Currently, there isn't a direct setting in the Guide Admin to bulk update or hide author information for multiple articles. Customizing the theme is the primary method to modify author details, but this applies to the theme as a whole rather than…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites